This Cancellation and Refund Policy applies to all consultancy, compliance, registration, licensing, and professional services offered by Shah Consultancy Service (SCS) through the website shahconsultancyservice.com.
1. Service Nature
All services provided by SCS are professional, knowledge‑based consultancy services. Once work begins, our team invests time, expertise, and resources toward your assignment. Therefore, cancellations and refunds follow the rules below.
2. Cancellation Policy
- Cancellation requests must be submitted before the commencement of work.
- Once documentation, analysis, drafting, or application processing has started, cancellation is no longer possible.
- For services involving government portals (GST, MSME, FSSAI, ROC, Income Tax, etc.), once the application is filed or payment is made to the authority, no cancellation is allowed.
- If the customer fails to provide required documents/information on time, the service will be kept on hold but not eligible for cancellation.
3. Refund Policy
Refunds are applicable only under the following conditions:
- If payment is made by mistake for a service not required, and no work has started, a refund may be initiated after verification.
- If SCS is unable to deliver the service due to internal reasons, a partial or full refund may be processed depending on the stage of work.
- Government fees, third‑party charges, and payment gateway charges are non‑refundable.
- Refunds, if approved, will be processed within 7–10 working days to the original payment method.
4. No Refund Conditions
No refund will be provided in the following cases:
- Delay caused due to customer’s incomplete documents or non‑cooperation.
- Change of mind after work has started.
- Rejection by government authorities due to incorrect/incomplete information provided by the customer.
- Services already delivered or partially delivered.
5. Service Delivery Timeline
All timelines provided are approximate and depend on:
- Government portal availability
- Document verification
- Customer response time
- External authority processing time
Delays from government departments do not qualify for cancellation or refund.
6. Contact for Cancellation/Refund
For any cancellation or refund request, please contact:
- Email: contact@shahconsultancyservice.com
- Phone: +91‑8866888067
- Website: https://shahconsultancyservice.com
All requests must include:
- Name
- Mobile number
- Order ID / Payment ID
- Reason for cancellation/refund
7. Acceptance of Policy
By making a payment on our website, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.
Shah Consultancy Service (SCS) reserves the right to update or modify this policy at any time without prior notice.
